Our clinics and hospital campuses are intended as places of safety and healing for everyone in the west Georgia and east Alabama communities we serve.
If ever you have a concern about your visit or stay, please contact us.
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Financial Assistance
We recognize how unexpected medical situations can affect your finances. We offer a variety of options to assist with your medical bills including assistance for those who are uninsured or have a balance after insurance.
To be considered for one of Tanner’s assistance programs, please complete this form.
For those who need instructions in Spanish, please complete this form.
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Visiting Hours
To promote healing and safety and limit the risk of infection, some units may limit the number of visitors you can receive at one time. Visitation may be changed in accordance with guidance from the Centers for Disease Control and Prevention (CDC).
- General Hours: 8:30 a.m. to 9 p.m.
- ICU/CVICU: 9 a.m. to 9 p.m. Note: A family member, friend or other visitor of the patient’s choice may be present for emotional support during the hospital stay. Children under age 12 are not allowed on the unit.
- At times, visitation may be restricted in the best interest of the patient’s health and safety.
- Maternity Center: Note: For infection protection purposes, children under the age of 12 are not allowed in the maternity centers unless the child is a sibling of the new baby. Mommy and Baby Rest Time is from 2 to 4 p.m. Visitors are encouraged not to visit during this time.
Visitor Guidelines
Patients have the right to visitors of their choice for emotional support, including, but not limited to, a spouse, domestic partner, family friend or family member. The number of visitors is limited based on your medical condition.
- All children in waiting areas must be supervised.
- Visitors must dress appropriately and must wear shirts and shoes.
- Smoking is not allowed anywhere in the facility and only in designated areas on hospital grounds.
- People with colds, sore throats or any contagious diseases should not visit patients.
- Visits should be kept short.
- Visitors should maintain a quiet environment and avoid unnecessary noise.
- Visitors may be asked to leave the room during tests, treatments or when the physician or nurse needs to see the patient.
- Visitors must check with the nurse before bringing gifts of food, candy or live floral arrangements.
- Visiting arrangements may be made for visitors of surgical patients on the day of surgery.
Waiting Areas
There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, emergency departments and surgical services. During certain hours, a volunteer host or hostess is on duty in the surgical services waiting room to keep family members informed about the progress of a procedure.
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Rights and Responsibilities: You Have the Right to the Best Care
In accordance with our organizational mission, vision and values, the Board of Directors, the Medical Staff and the employees of Tanner Health System jointly affirm, protect and respect the following rights and responsibilities of patients.
Patients have the right to:
- Receive ethical behavior in their care, treatment, service and business practices .
- Receive information in a manner they understand, including a Notice of Privacy Practices.
- Have their family member or representative and their physician notified of their hospital admission and request restrictions/ limitations on disclosures, including the hospital directory .
- Receive visitors as designated by the patient, including, but not limited to, a spouse, a domestic partner (including a same-sex partner), another family member or a friend for emotional support .
- Withdraw or deny such consent to visitors at any time .
- Be informed of the identity of physicians, nurses and others responsible for the delivery of their care, treatment and services .
- Be free from discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
- Be free from seclusion and restraints that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
- Have access to care, protective services, advocacy, religious and spiritual services.
- Have effective communication unless contraindicated.
- Be made aware of the complaint resolution process, including whom to contact, and have family and patient complaints addressed and reviewed by the hospital.
- Have personal privacy, confidentiality, security and privacy of individually identifiable health information.
- Have an environment with respect, dignity, comfort, consideration and integrity of decisions based on identified assessed healthcare needs of the patient, contributing to a positive self-image.
- Receive respect and protection during research, investigation and clinical trials involving human subjects.
- Request amendments, receive an accounting of disclosures, receive notice of a breach of unsecured protected health information (PHI) and have easy access to inspect/copy their medical records within a reasonable time frame.
- Be informed of policies and procedures that relate to patient care, including organ and tissue procurement and donation.
- Receive an explanation of charges and a notice of non-coverage.
- Restrict the use or disclosure of PHI for treatment, payment or healthcare operations (TPO) to insurance companies when the patient has paid in full for services.
- Have hospital conflict of interest addressed.
- Formulate an advance directive and have it honored by the hospital.
- Have end-of-life decisions/wishes addressed and have comfort and dignity optimized.
Patient responsibilities are to:
- Provide accurate and complete information, including reports of pain.
- Communicate any questions or concerns regarding care.
- Follow the recommended plan of care or treatment.
- Accept responsibility for medical consequences resulting from refusal or non-compliance with plan of care or treatment.
- Keep appointments arranged for their continuing care.
- Show respect and consideration of the rights of other patients and facility personnel.
- Ensure fulfillment of financial obligations resulting from their care.
- Follow facility rules and regulations.
Tobacco Policy
All Tanner hospital campuses are tobacco-free areas. Tobacco use is prohibited throughout Tanner facilities and hospital grounds.
Tobacco products are defined as cigarettes, cigars, pipe tobacco, chewing tobacco and snuff. Tobacco products are also defined as any device or material that can be perceived as smoking or using tobacco, such as electronic cigarettes and tobacco-free chewing or snuff products. You may speak to your nurse if you would like nicotine aids, such as patches, during your stay.
A copy of Tanner’s tobacco policy is available upon request.